Refund Policy

1. One-time reports

When you purchase a report, we queue your scan immediately — work begins right away rather than waiting out a delay period. Under EU consumer law (Consumer Rights Directive, Art. 16(m)), starting delivery of digital content with your consent before any statutory withdrawal period ends means that right to withdraw no longer applies once the report has been generated.

In practice: contact [email protected] within 24 hours of purchase and before your report has been generated, and we’ll cancel the scan and refund you in full. Once a report has been generated and delivered, it’s a completed digital deliverable and is not eligible for a refund — you can still download it from your account regardless.

2. Monitoring subscriptions

You can cancel a monitoring subscription at any time from your account; cancellation takes effect at the end of your current billing period, and you keep access until then. We don’t offer partial refunds for unused time within a billing period that has already started.

3. Something went wrong on our end

If a scan failed to run, the report is missing findings due to a bug on our side, or you were charged in error, contact [email protected] — we’ll investigate and issue a full or partial refund at our discretion where the fault was ours.

4. How refunds are issued

Dodo Payments Inc., our Merchant of Record, processes all payments and refunds. An approved refund is issued to your original payment method and may take several business days to appear, depending on your bank or card provider.

5. Contact

[email protected] — Ignion Apps, Rajkot, Gujarat, India. See also our Terms of Service.